Shipping & Returns

Eco-Friendly Packaging: All orders use 100% biodegradable shipping materials, including compostable padded mailers and reusable silicone airbags. Plastic-free packaging reduces waste by 80% compared to industry standards.
Carbon-Neutral Delivery: We partner with Green Logistics Network to offset emissions from transportation. Customers receive a QR code linking to a real-time carbon footprint tracker for their order.
Regional Warehousing: Orders ship from local hubs in Southeast Asia, Europe, and North America to cut delivery times by 3–5 days and reduce shipping emissions by 40%.

Standard Delivery: Free 5–7 business-day shipping via rail and electric trucks.
Express Option: Paid 2-day delivery for urban customers, using renewable energy-powered drones in metro areas.
Real-Time Tracking: Customers access live updates via our app, including estimated arrival times and carbon savings accrued.

30-Day Free Return Policy: No questions asked—return any unworn item within 30 days for a full refund or exchange.
Reverse Logistics: Returned items are inspected and repurposed into upcycled products (e.g., jackets transformed into tote bags) or recycled responsibly.
Return Shipping Labels: Pre-printed eco-friendly labels are included with every order. Customers can print at home or request a pickup service for free.

24/7 Live Chat: Our team resolves shipping issues instantly, with a 98% resolution rate.
Return Quality Assurance: Each returned item is scanned for wear and tear using AI-powered imaging to ensure fair assessments.
Rewards for Sustainability: Customers earn 10% off their next purchase for returning items, incentivizing circularity.

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